Refund policy

Clothinn' Return, Replacement & Refund Policy

Last Updated: July 9, 2026

At Clothinn', we are committed to providing high-quality products. If you receive a damaged product or if we have mistakenly shipped the wrong product or wrong colour, we are happy to assist you in accordance with the policy below.

1. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order.

After 12 hours, cancellation requests cannot be accepted as the order enters processing.

Only prepaid orders are accepted on the Clothinn' website.

How to Request a Cancellation

To request a cancellation within the allowed time, WhatsApp us at +91 9596539392 with your Order ID and registered customer details.

2. Return Eligibility

Returns are accepted within 7 days from the date of delivery.

Returns are accepted only if you receive:

Wrong product sent by Clothinn'.
Wrong colour sent by Clothinn'.
Damaged or defective product.

The returned product must be:

Unused.
Unwashed.
In its original condition.
Returned with all original tags and packaging.

3. Proof Required

To protect both our customers and Clothinn', a continuous unboxing video is mandatory for all return requests.

The video must:

Show the sealed package before opening.
Clearly capture the complete unboxing process.
Clearly show the issue, such as damage, wrong product, or wrong colour.
Be continuous and unedited.

Return requests submitted without a valid unboxing video may be rejected.

4. Replacement Policy

If your return request is approved and the requested item is available in stock, a free replacement will be provided at no additional cost.

If the product is unavailable or cannot be replaced, a full refund will be issued after the returned product has been received and successfully inspected.

How to Request a Replacement

To request a replacement, WhatsApp us at +91 9596539392 within 7 days of delivery with your Order ID, details of the issue, and the required unboxing video.

5. Refund Policy

Refunds are issued only after the returned product has been received and inspected by Clothinn'.

The refund process is as follows:

WhatsApp us at +91 9596539392 with your Order ID and return details.
Our team reviews your request and supporting evidence.
If approved, a reverse pickup will be arranged where available.
Once we receive the returned product, we will inspect it.
If the product passes inspection, your refund will be processed within 24 hours to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

6. Non-Returnable Items

Returns, replacements, or refunds will not be accepted for:

Incorrect size selected by the customer.
Change of mind.
Personal preference.
Minor colour variations due to photography, lighting, or screen settings.
Products that have been used, washed, altered, or damaged after delivery.
Products without original tags or packaging.
Return requests made after 7 days from delivery.
Requests submitted without a valid continuous unboxing video.

7. How to Request a Return

To request a return, WhatsApp us at +91 9596539392 within 7 days of delivery.

Please provide:

Your Order ID.
Registered customer details.
Reason for the return.
A continuous and unedited unboxing video.
Supporting images, if required.

Our team will review your request and notify you of the outcome through WhatsApp.

8. Right to Reject

Clothinn' reserves the right to reject any return, replacement, or refund request if:

The conditions of this policy are not met.
The evidence provided is insufficient.
The returned product fails inspection.
Signs of misuse, tampering, or fraudulent activity are found.

9. Contact Us

Clothinn'

📍 G Noor Complex, Main Road, Gogji Bagh, Near SBI Bank, Jawahar Nagar, Srinagar, Jammu & Kashmir – 190008, India

📱 WhatsApp Only: +91 9596539392

For cancellations, returns, replacements, and refund-related requests, please contact us via WhatsApp only at the number above.